(03) 9459 0122

Stage 4 lockdown restrictions in relation to Chinese medicine over the final 5 weeks:

Chinese medicine is considered an essential service as a registered Allied Health Profession. Practices are able to remain open so practitioners can treat patients whose care is considered ‘essential’. You do not require a referral from a doctor. Routine care is NOT permitted.

What is considered “Essential?”

Essential means – where not receiving care it is likely to lead to a significant deterioration in your mental or physical health.

In all other circumstances, we are unable to see you for face to face consultations for the next 5 weeks. This is a legal requirement.

During this time we have set up Telehealth for all patients who are not considered “essential” so Gabriele, Fiona & Lauren can continue to support your mental and physical health and wellbeing in the comfort of your own home. Herbal preparations can still be suppled and either posted out or picked up from the clinic.

What is Telehealth?

Telehealth is an online computer video communication platform developed to assist patients who are unable to leave their home or access medical services. Telehealth has become extremely popular through the current restriction and is the preferred platform used by most medical and Allied health professions.

How does Telehealth work?

Telehealth works by allowing you to to have an online video consultation through either your computer, phone, or iPad. When you book your appointment a link will be sent to your email address allowing you to log into your meeting by clicking on the link at your set time. It’s that simple.

How do I book a Telehealth appointment?

Telehealth bookings can be made either through the clinic on 03 9459 0122 or online at rtcm.com.au. If you don’t receive an email please check your junk mail or let the clinic know.

Please note: we do require email addresses for your telehealth appointments for a link to be sent to.

What are the benefits of Telehealth?

Telehealth allows you to have consultation without needing to leave the comfort of your own home. This is especially useful if you are too sick, unable to travel and especially now through the latest restrictions.

What happens during a Chinese Medicine Telehealth consultation?

During a telehealth consultation we will discuss your health issues, look at lifestyle choices and habits, and explore health tips, which will include dietary and exercise advise, and the prescription of Chinese Herbal Medicine to help you manage your symptoms and rebalance your emotional and physical and spiritual wellbeing.

You customised prescription of Chinese herbs will then be packaged and delivered by post or can picked up at the clinic.

Can I claim my Telehealth appointment through my private health insurance?

Health fund members should check with their health fund to see if they will cover telehealth consultations for Chinese Medicine. Some funds may impose additional conditions.

At this stage telehealth is not available though hi caps so patients will have to pay for their consultation and then claim the benefit through their health fund if rebates are available.

The clinic will be closed on Tuesday and Wednesdays during restrictions.